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Tanya is in the process of conducting customer focus groups,distributing online surveys,and analyzing customer response cards.Which term best describes Tanya's efforts?


A) strategic planning
B) secondary research
C) public affairs planning
D) primary research

E) A) and B)
F) B) and D)

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Which of the following tasks occurs in a PR professional's role as a marketing communications expert?


A) analyzing product price trends
B) developing advertising campaigns
C) supporting new product introductions
D) developing management whitepapers

E) A) and B)
F) None of the above

Correct Answer

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Joaquin works as a PR professional at the American Heart Association.Which of the following factors measures Joaquin's effectiveness in this role?


A) employee relations
B) membership growth
C) crisis management
D) customer service

E) None of the above
F) C) and D)

Correct Answer

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Bailey,a recent college graduate,has been offered an entry-level position at Bauman Public Relations,a PR agency.What is the advantage of Bailey accepting the position?


A) working in the communications department
B) learning about financial PR approaches
C) focusing exclusively on PR activities
D) generating regular material events

E) A) and D)
F) B) and C)

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Why do PR professionals need to have exceptional writing skills and social media skills?

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A PR professional needs to be a skilled ...

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Which of the following markets is second to the U.S.in PR spending?


A) France
B) China
C) England
D) Japan

E) None of the above
F) A) and D)

Correct Answer

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Which term refers to the voluntary actions taken by a firm to address the economic and environmental impact of its operations on key stakeholders?


A) sustainability index
B) corporate philanthropy
C) triple bottom line strategy
D) corporate social responsibility

E) A) and B)
F) B) and D)

Correct Answer

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What is the most important skill needed to be an effective PR professional?


A) speaking to large groups of people
B) writing clearly and persuasively
C) handling unexpected crises
D) using marketing communications

E) All of the above
F) A) and C)

Correct Answer

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In the past,what was the primary focus of public relations?


A) generating publicity
B) educating the public
C) influencing media behavior
D) driving business results

E) B) and C)
F) A) and C)

Correct Answer

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In comparison to advertising,public relations requires which of the following skills?


A) brand development
B) crisis management
C) message delivery
D) personal selling

E) None of the above
F) A) and B)

Correct Answer

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