Question 1

Which of the following is an example of active listening?

Accepted Answer

A)   Identifying your position in a situation
B)   Reflecting back to the other person his or her words and feelings
C)   Exploring alternative solutions
D)   Brainstorming different possibilitiesE) A) and B)
F) B) and C)

Question 2

In the context of managing time effectively, all of your goals should be equally important.

Accepted Answer

A) True 
 B)False

Question 3

The purpose of the communication process is to convince others that your point of view is correct.

Accepted Answer

A) True 
 B)False

Question 4

As a first step in managing time better, you might want to analyze how you are currently spending your time.

Accepted Answer

A) True 
 B)False

Question 5

Modern advances in technology have positively impacted our ability to become emotionally intelligent.

Accepted Answer

A) True 
 B)False

Question 6

Time management skills include _____.

Accepted Answer

A)   setting goals and prioritizing them
B)   scheduling
C)   limiting interruptions
D)   all of theseE) All of the above
F) A) and D)

Question 7

In the context of prioritizing goals, if the items on _____ never get done, that would be just fine.

Accepted Answer

A)   Y list
B)   Z list
C)   B list
D)   C listE) B) and D)
F) A) and C)

Question 8

People who never say "no" are rarely stressed.

Accepted Answer

A) True 
 B)False

Question 9

Emotional intelligence involves understanding one's own emotional reactions and those of others and using this understanding to make good decisions.

Accepted Answer

A) True 
 B)False

Question 10

When working out a disagreement with someone, it is best to communicate through e-mail rather than in person.

Accepted Answer

A) True 
 B)False

Question 11

Which component of the DESC form refers to relating your feelings regarding another person's behavior?

Accepted Answer

A)   Describe
B)   Express
C)   Specify
D)   ConsequenceE) None of the above
F) A) and D)

Question 12

In communication, it is normal and effective to use the same message and medium for different senders.

Accepted Answer

A) True 
 B)False

Question 13

Social support is believed to protect against stress-related illness or disease.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are true about "I" statements EXCEPT that _____.

Accepted Answer

A)   when we say "I," we are focusing on our feelings, beliefs, and interpretations
B)   when we use "I," we are avoiding directed criticism
C)   when we say "I," the other person may feel less defensive
D)   when we use "I," the other person is less likely to listen to usE) C) and D)
F) B) and D)

Question 15

Which of the following would aggressive nonverbal communication include?

Accepted Answer

A)   Leaning forward with glaring eyes
B)   Clenching fists
C)   Hands placed on hips and wagging the head
D)   All of theseE) C) and D)
F) None of the above

Question 16

If you are so pressed for time that you believe you don't even have time to organize, you are in need of time management skills.

Accepted Answer

A) True 
 B)False

Question 17

Communication by body posture often says as much as the spoken word.

Accepted Answer

A) True 
 B)False

Question 18

Expressing yourself and satisfying your own needs, feeling good about this, and not hurting others in the process is known as _____.

Accepted Answer

A)   assertive behavior
B)   nonassertive behavior
C)   aggressive behavior
D)   insistent behaviorE) A) and B)
F) A) and C)

Question 19

Lazarus was the first person to define and popularize emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 20

When resolving a conflict, the more you agree, the more passive you appear.

Accepted Answer

A) True 
 B)False

Exam 7: Life-Situation Interventions: Interpersonal

Communication by body posture often says as much as the spoken word.

Correct AnswerverifiedShow Answer

Modern advances in technology have positively impacted our ability to become emotionally intelligent.

Correct AnswerverifiedShow Answer

When resolving a conflict, the more you agree, the more passive you appear.

Correct AnswerverifiedShow Answer

The purpose of the communication process is to convince others that your point of view is correct.

Correct AnswerverifiedShow Answer

In the context of prioritizing goals, if the items on _____ never get done, that would be just fine.

Correct AnswerverifiedShow Answer

People who never say "no" are rarely stressed.

Correct AnswerverifiedShow Answer

Emotional intelligence involves understanding one's own emotional reactions and those of others and using this understanding to make good decisions.

Correct AnswerverifiedShow Answer

Social support is believed to protect against stress-related illness or disease.

Correct AnswerverifiedShow Answer

In the context of managing time effectively, all of your goals should be equally important.

Correct AnswerverifiedShow Answer

When working out a disagreement with someone, it is best to communicate through e-mail rather than in person.

Correct AnswerverifiedShow Answer

Which of the following would aggressive nonverbal communication include?

Correct AnswerverifiedShow Answer

If you are so pressed for time that you believe you don't even have time to organize, you are in need of time management skills.

Correct AnswerverifiedShow Answer

As a first step in managing time better, you might want to analyze how you are currently spending your time.

Correct AnswerverifiedShow Answer

In communication, it is normal and effective to use the same message and medium for different senders.

Correct AnswerverifiedShow Answer

All of the following are true about "I" statements EXCEPT that _____.

Correct AnswerverifiedShow Answer

Which component of the DESC form refers to relating your feelings regarding another person's behavior?

Correct AnswerverifiedShow Answer

Time management skills include _____.

Correct AnswerverifiedShow Answer

Expressing yourself and satisfying your own needs, feeling good about this, and not hurting others in the process is known as _____.

Correct AnswerverifiedShow Answer

Lazarus was the first person to define and popularize emotional intelligence.

Correct AnswerverifiedShow Answer

Which of the following is an example of active listening?

Correct AnswerverifiedShow Answer

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