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Exam 13: Understanding Individual Behaviour

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Question 41

Multiple Choice

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Which of the following is associated with the study of individuals?

A) roles
B) norms
C) team building
D) perception

E) C) and D)
F) None of the above

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Question 42

Multiple Choice

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What does research evidence suggest about the statement, "Happy workers are productive workers"?

A) We can say with some certainty that the correlation between satisfaction and productivity is fairly strong.
B) There is strong supportive evidence since the Hawthorne Studies.
C) It's false. Instead, productive workers are least happy.
D) There is no relationship between the two variables.

E) C) and D)
F) B) and C)

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Question 43

True/False

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Studies of workers in the Middle East found that Lebanon and Morocco score highest on satisfaction.

Satisfied employees increase customer satisfaction and loyalty because they are more likely to be friendly, upbeat, and responsive.

The regular use of ________ can alert managers to potential problems and employees' intentions early enough to do something about them.

Arab "millennials" ________.

If a manager thinks that all attractive employees are also productive employees, the manager is committing an error based on a halo effect.

A person who rates high on Holland's social scale would probably find a good match with which of the following jobs?

One of the goals of organizational behavior is to ________ behavior.

Research shows that only responsive actions to negative behaviors are needed.

Just Your Type Employees (Scenario) Ramzi has recently been promoted to manager of a group of 13 scientists. All of his employees are well educated and have been with the company for a minimum of three years. In an attempt to learn more about the employees and to better assign them to jobs that they will enjoy, he has administered the Myers-Briggs Type Indicator (MBTI) ®. -Samar is patient with details and good at precise work. She dislikes new problems unless there are standard ways to solve them. Samar's preferred method of gathering data is ________.

According to Holland's Typology, enterprising types tend to be self-confident, ambitious, energetic, and domineering.

________ is the unique combination of psychological traits that describe a person.

If everyone who's faced with a similar situation responds in the same way, we can say the behavior shows ________.

What are the three factors that act to shape and sometimes distort perception?

The three components that make up an attitude are ________.

Just Your Type Employees (Scenario) Ramzi has recently been promoted to manager of a group of 13 scientists. All of his employees are well educated and have been with the company for a minimum of three years. In an attempt to learn more about the employees and to better assign them to jobs that they will enjoy, he has administered the Myers-Briggs Type Indicator (MBTI) ®. -George dislikes telling people unpleasant things and relates well to most people. George tends to be ________.

The Myers-Briggs Type Indicator (MBTI®) lacks evidence to support its validity.

The Unhappy Employee (Scenario) Mariam is not happy in her current employment. Her job requires that she attempt to sell some products that she feels are inferior to other products in her product line. Mariam has a quota that requires that she sell both high- and low-quality products before she can receive her commission. In her opinion, the lower quality products are overpriced. -Although Mariam sells both products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ________.

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's ________.