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A shopping centre containing a Woolworths, a David Jones, and an Amcal Chemist, as well as dozens of specialty shops, restaurants and entertainment venues is most likely a:


A) regional shopping centre.
B) local shopping centre.
C) community shopping centre.
D) complete business district.
E) hypermarket.

F) A) and B)
G) A) and C)

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By locating its dealership in the same general vicinity as other car dealerships, Hartfield Honda can:


A) facilitate comparison shopping.
B) create form utility.
C) facilitate wholesale exchanges.
D) create possession utility.
E) create exchange utility.

F) D) and E)
G) A) and E)

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Compared with other types of retailers, department stores compete mainly on the basis of:


A) customer services.
B) low prices.
C) a very deep assortment of a few specific products.
D) high sales volume.
E) catalogue sales.

F) None of the above
G) A) and C)

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A discount house can store and transport merchandise that is purchased directly from the producer, thus eliminating the need for a wholesaler.This is an example of vertical channel integration.

A) True
B) False

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True

Which type of retailer generally accepts lower margins than traditional retailers in exchange for higher sales volume?


A) Department stores
B) Traditional specialty retailers
C) Warehouse showrooms
D) Direct marketers
E) Discount stores

F) All of the above
G) B) and D)

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When buyers, sellers, marketing intermediaries and facilitating agencies work together, the cooperative relationship results in compromises and adjustments that meet customers' needs.

A) True
B) False

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True

Only producers can be channel captains.

A) True
B) False

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Direct selling is the most expensive form of retailing.

A) True
B) False

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Merchant wholesalers who specialise in just a few functions and pass others along to intermediaries or customers are called:


A) limited-service wholesalers.
B) general-line wholesalers.
C) specialty-line wholesalers.
D) specialty-service wholesalers.

E) A) and D)
F) B) and D)

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The success or failure of a competitor's marketing channel may encourage or dissuade an organisation from considering a similar approach.

A) True
B) False

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In what ways do retailers add value to products?

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no answer

A retailer engaged in direct marketing would probably select television home shopping over online retailing to sell a new kitchen device because:


A) it offers lower selling costs.
B) it offers easier financial transaction.
C) it provides a superior ability to demonstrate the product.
D) it provides a superior ability to offer the product at a lower price.
E) it has a decreased cycle time.

F) A) and B)
G) A) and D)

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Warehouse showrooms are able to sell products at low prices by passing some of their marketing functions on to consumers.

A) True
B) False

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Conflicts with the retailer may develop if the dealer decides to place too much emphasis on competing product lines.

A) True
B) False

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Telemarketing is often combined with other marketing efforts.

A) True
B) False

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Channel power is a characteristic related to influence over the goals of other channel members.

A) True
B) False

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Based on what he has heard regarding the profitability of such items, Drew Goldstein is considering adding a fresh shellfish case in his grocery store.Drew knows very little about this product or the concerns of shoppers who buy shellfish.He is looking for help in display set-up and merchandising ideas.Which type of wholesalers should Drew contact?


A) General-line
B) Specialty-line
C) General merchandise
D) Rack jobber
E) Limited-service merchant

F) B) and E)
G) A) and E)

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Matt's girlfriend tells him that she wants a cashmere sweater for her birthday.Matt decides to go to a store that provides the best possible selection of sweaters.His best choice would be to shop at a __________ store.


A) department
B) catalogue
C) discount
D) traditional specialty
E) convenience

F) A) and C)
G) All of the above

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Most marketing channels have marketing intermediaries.A marketing intermediary's role is to:


A) link wholesalers to other wholesalers.
B) link producers to other middlemen or to consumers.
C) always sell products to wholesalers.
D) not take title to products.
E) always sell products to retailers.

F) A) and D)
G) B) and E)

Correct Answer

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Warner Bros.sells biscuit jars, puzzles, photo albums and other items featuring its popular cartoon characters directly through its own retail outlets.This is an example of:


A) channel leadership.
B) channel cooperation.
C) channel conflict.
D) horizontal channel integration.
E) vertical channel integration.

F) C) and E)
G) A) and C)

Correct Answer

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