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.Discuss four specific ways to improve listening.

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\(\bullet\)Prepare to listen: Know something about the subject beforehand so that you can listen actively, rather than passively. Ask yourself what this information can do for you. \(\bullet\)Avoid distractions: Attempt to limit external distractions by your selection of good seating location for a speech and avoid internal distraction by concentrating on the content of the speech. \(\bullet\)Identify the central idea: If the speech you are listening to has been well-prepared, the central idea should be stated in the introduction. \(\bullet\)Identify the main points: Most effective speeches involve a central idea supported by a number of main points. The listener's job is to sort out these main points from the supporting materials. \(\bullet\)Think along with the speaker: Relate what the speaker is saying to your own knowledge, interests, and life. \(\bullet\)Take effective notes: Write down only important ideas, write legibly, use your own words, be brief, don't erase, don't worry about spelling, date your notes, and expand them.

Listening involves making sense out of sounds.

A) True
B) False

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Discuss several ways to improve note-taking.

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blured imageTake effective notes: Write do...

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Internal noises are inner distractions that interfere with the communication process.

A) True
B) False

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Effective delivery should be


A) Confident and natural.
B) Unplanned and self-conscious.
C) Complex and indirect.
D) Stilted and very formal.
E) Conversational and careless.

F) B) and C)
G) C) and D)

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External noise can come from outside the listening area.

A) True
B) False

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True

You should NOT waste time erasing when taking notes.

A) True
B) False

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Which is the first step to improving listening skills?


A) Identify central idea
B) Avoid distractions
C) Prepare to listen
D) Think along with the speaker
E) None of the above

F) A) and B)
G) D) and E)

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According to your book, most effective speeches involve


A) a favorable audience.
B) an accomplished speaker.
C) humor.
D) a central idea supported by main points.
E) simple language.

F) A) and C)
G) A) and E)

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A communication breakdown occurs because of what?


A) Viral content
B) Outdated material
C) Wrong directions
D) A good story
E) A failure in the communication process

F) A) and C)
G) None of the above

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Which of the following is NOT in the speech communication process?


A) A speaker
B) A message
C) A channel
D) A conclusion
E) An audience

F) D) and E)
G) B) and C)

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Which is NOT an example of external noise?


A) A baby crying
B) A broken relationship
C) Footsteps
D) Whispering
E) None of the above

F) B) and D)
G) D) and E)

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Briefly summarize the speech communication process.

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blured imageThe act or process of sending ...

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Explain the value of taking notes when listening.

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blured imageNote-taking promotes active listening an...

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Personal problems can cause communication breakdowns.

A) True
B) False

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Without an audience, communication does not take place.

A) True
B) False

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Which was NOT a tip for note-taking in your book?


A) Identify central ideas
B) Don't erase
C) Be brief
D) Use complex sentences
E) Think along with the speaker

F) A) and B)
G) All of the above

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A channel is the means through which a message is sent.

A) True
B) False

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Discuss barriers to listening and how these can be avoided.

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\(\bullet\)External noise: It includes noises both inside and outside the listening area. It can be avoided by arriving early enough at the lecture to get a seat where you can see and hear easily. \(\bullet\)Internal noise: Intense inner distractions caused by personal problems or concerns that distract the listener. It can be avoided by acknowledging that this is not the most appropriate time and focusing on the listening. \(\bullet\)Bias toward speaker: Speaker's voice or appearance or mannerisms are a distraction. It can be avoided by concentrating on the content of the speech, rather than the delivery. \(\bullet\)Emotional reaction: A word or phrase can cause a negative response that can interfere with a listener's ability to concentrate. It can be avoided by screening out emotional reactions by resolving to hear everything a speaker has to say before making a judgment. \(\bullet\)Daydreaming: Listeners think faster than the speaker can speak. Good listeners use the extra words per minute to reorganize what was said and figure out how they can use the information. Learning to listen actively can help avoid daydreaming. \(\bullet\)Faking attention: Faking attention is a hard habit to break. Active listening and note-taking can help avoid it. \(\bullet\) Fatigue: If you know that you will be attending an important speech or lecture, make sure that you are well-rested. \(\bullet\) Improper note-taking: Students who attempt to write down too much of what a speaker is saying often wind up missing the point the speaker is trying to make. The way to avoid this problem is to develop effective note-taking skills.

Emotional Reaction relates to


A) Internal noise.
B) Judging.
C) Bias toward speaker.
D) A word or phrase causing a negative response.
E) Faking attention,

F) C) and D)
G) C) and E)

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