Question 1

How do most patients select a new dentist?

Accepted Answer

A)  Web-based search engine (e.g. ,Google) 
B)  Word of mouth
C)  Yellow pages
D)  Print advertising (newspaper) E) A) and C)
F) All of the above

Question 2

Which of the following is not true?

Accepted Answer

A)  The tone of a letter is intended to clarify meaning.
B)  The tone of a letter can be changed through selection of words and phrases.
C)  The tone of a letter should set the mood and sound natural.
D)  The tone of a letter refers to the presentation of information in a positive form.E) A) and D)
F) All of the above

Question 3

A letter marked confidential arrives,addressed to the dentist.Which of the following is the appropriate action?

Accepted Answer

A)  Open the letter and process the time-sensitive information quickly.
B)  Open the letter and quickly remove it from the sight of patients or unauthorized personnel.
C)  Place the opened letter in a file folder to protect confidential information.
D)  Do not open the letter.Deliver the sealed envelope to the dentist.E) B) and C)
F) B) and D)

Question 4

Personalization of a letter can be accomplished by use of:

Accepted Answer

A)  the patient's first name.
B)  the statement,"It is necessary to report your delinquency to the credit bureau."
C)  the "you technique."
D)  a statement such as,"We have not received your payment."E) None of the above
F) B) and C)

Question 5

_______ is a method of transcribing a spoken message into a report or letter.

Accepted Answer

A)  E-mail
B)  Lettering
C)  Dictation
D)  Dual addressingE) A) and D)
F) B) and D)

Question 6

Because e-mail correspondence is password protected,e-mail is an efficient way to securely transfer confidential information.

Accepted Answer

A) True 
 B)False

Exam 4: Written Correspondence

A letter marked confidential arrives,addressed to the dentist.Which of the following is the appropriate action?

Correct Answer
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Personalization of a letter can be accomplished by use of:

Correct Answer
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Which of the following is not true?

Correct Answer
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_______ is a method of transcribing a spoken message into a report or letter.

Correct Answer
verified

How do most patients select a new dentist?

Correct Answer
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Because e-mail correspondence is password protected,e-mail is an efficient way to securely transfer confidential information.

Correct Answer
verified

Exam 4: Written Correspondence

A letter marked confidential arrives,addressed to the dentist.Which of the following is the appropriate action?

Correct AnswerverifiedShow Answer

Personalization of a letter can be accomplished by use of:

Correct AnswerverifiedShow Answer

Which of the following is not true?

Correct AnswerverifiedShow Answer

_______ is a method of transcribing a spoken message into a report or letter.

Correct AnswerverifiedShow Answer

How do most patients select a new dentist?

Correct AnswerverifiedShow Answer

Because e-mail correspondence is password protected,e-mail is an efficient way to securely transfer confidential information.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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