Question 1

Which of the following is used to gauge the effectiveness of the ambulatory care setting's billing practices?

Accepted Answer

A)   Collections ratio
B)   Accounts receivable ratio
C)   Desirable ratio
D)   Delinquent accounts ratioE) A) and D)
F) B) and C)

Question 2

MATCHING
Match the appropriate description with the federal regulation.

-Truth in Lending Act

Accepted Answer

A)  legal guidelines governing telephone collections
B)  shows installment payments and interest agreements
C)  bankruptcy lawsD) A) and C)
E) All of the above

Question 3

Billing that occurs by dividing up all accounts alphabetically into groups and then sending them out at different times is known as what?

Accepted Answer

A)   Monthly billing
B)   Alphabetical billing
C)   Cycle billing
D)   Group billingE) C) and D)
F) None of the above

Question 4

Which of the following must collect the money from the patient if the medical office pursues payment through small claims court?

Accepted Answer

A)   Court
B)   Insurance company
C)   Clinic
D)   Court appointment collection agencyE) A) and C)
F) A) and B)

Question 5

What is known as a method of identifying how long an account has been overdue?

Accepted Answer

A)   Account aging
B)   Account identifying
C)   Overdue aging
D)   Overdue identifyingE) A) and C)
F) B) and C)

Question 6

Which of the following questions would NOT be helpful in developing a credit and collection policy?

Accepted Answer

A)   What kind of payment arrangements can be made if the patient does not pay at the time of service?
B)   How would a reminder initially be managed: by telephone, by a note on the statement, or by letter?
C)   At what point will a patient's bill be considered delinquent?
D)   What is the most convenient time of the month for patients to make a payment?E) None of the above
F) B) and D)

Question 7

Which of the following is NOT a legal or ethical guideline governing collection calls?

Accepted Answer

A)   Callers must identify themselves.
B)   Callers may not threaten persons.
C)   Callers must talk to the person responsible for the debt.
D)   Callers must disclose the finance charge imposed.E) All of the above
F) B) and C)

Question 8

Which of the following best describes a monthly billing system?

Accepted Answer

A)   Patients are billed monthly in alternating cycles.
B)   All bills are completed in a few days and mailed.
C)   Accounts are divided into groups and billed monthly, but in different weeks.
D)   Accounts are divided up alphabetically and mailed on the 15th of the monthE) A) and C)
F) C) and D)

Question 9

When collecting a payment from the patient,what is considered the best time?

Accepted Answer

A)   Within 2 weeks
B)   At the time of service
C)   Prior to the patient's being seen
D)   When convenient for the patientE) A) and D)
F) B) and C)

Question 10

Which of the following is NOT a service offered by collection agencies?

Accepted Answer

A)   Provide intercept letters.
B)   Provide credit ratings to providers' offices.
C)   Trace patient accounts who are "skips."
D)   Obtain funds from bankruptcy accounts.E) A) and B)
F) A) and C)

Question 11

Collection calls to patients with overdue accounts are more likely to be answered during what time frame?

Accepted Answer

A)   5:00-8:00
B)   5:00-8:00 p.m.
C)   12:00-1:00 p.m.
D)   8:00-10:00 a.m.E) A) and B)
F) A) and C)

Question 12

How can the medical assistant help prevent collection problems?

Accepted Answer

A)   Mandate all payments at time of service.
B)   Make payment arrangements before the patient is allowed to see physician.
C)   Inform the patient of the payment policy at the first visit or call.
D)   Insist upon credit card payment.E) B) and C)
F) None of the above

Question 13

MATCHING
Match the appropriate description with the federal regulation.

-Federal Wage Garnishment Law

Accepted Answer

A)  legal guidelines governing telephone collections
B)  shows installment payments and interest agreements
C)  bankruptcy lawsD) None of the above
E) All of the above

Question 14

Which of the following must the collection of fees be directed to when a patient dies?

Accepted Answer

A)   Executor of the estate
B)   Small claims court
C)   Probate court
D)   Deceased's insurance carrierE) C) and D)
F) A) and C)

Question 15

Which of the following is a recommended method used to figure the accounts receivable ratio?

Accepted Answer

A)   Divide the current accounts receivable balance by the average monthly accounts payable.
B)   Divide the current accounts receivable balance by the average monthly gross charges.
C)   Divide the current accounts receivable balance by the average weekly charges.
D)   Divide the current accounts receivable balance by the average daily gross charges.E) A) and B)
F) A) and D)

Question 16

Which of the following best describes accounts that occasionally go to an outside collection agency?

Accepted Answer

A)   Accounts with a high accounts receivable ratio
B)   Patients who do not pay in 30 days
C)   Highly delinquent accounts
D)   Accounts that have sent bad checksE) B) and C)
F) A) and B)

Question 17

Which of the following best describes when collection letters are sent after no payment?

Accepted Answer

A)   After Appointment
B)   After first statement mailed
C)   After 60 days
D)   After appointmentE) A) and B)
F) C) and D) C

Question 18

When can statements no longer be sent or any attempt be made to collect a delinquent account?

Accepted Answer

A)   When the patient dies
B)   When the patient declares bankruptcy
C)   When the patient skips or moves with no forwarding address
D)   When the patient loses in small claims courtE) A) and B)
F) None of the above

Question 19

MATCHING
Match the appropriate description with the federal regulation.

-Fair Debt Collection Practices Act

Accepted Answer

A)  legal guidelines governing telephone collections
B)  shows installment payments and interest agreements
C)  bankruptcy lawsD) B) and C)
E) All of the above A

Question 20

Which of the following is the correct order in the billing process?1. Telephone call reminding patient of overdue account2. Itemized statement with overdue notice mailed3. Letter stating amount past due 3 months4. Prepare financial schedule5. Letter stating account has been turned over to a collection agency

Accepted Answer

A)   1, 2, 3, 4, 5
B)   2, 4, 1, 3, 5
C)   4, 2, 1, 3, 5
D)   2, 1, 4, 3, 5E) A) and D)
F) All of the above D

Exam 20: Billing and Collections

Which of the following is used to gauge the effectiveness of the ambulatory care setting's billing practices?

Correct Answer
verified

MATCHING Match the appropriate description with the federal regulation. -Truth in Lending Act

Correct Answer
verified

Billing that occurs by dividing up all accounts alphabetically into groups and then sending them out at different times is known as what?

Correct Answer
verified

Which of the following must collect the money from the patient if the medical office pursues payment through small claims court?

Correct Answer
verified

What is known as a method of identifying how long an account has been overdue?

Correct Answer
verified

Which of the following questions would NOT be helpful in developing a credit and collection policy?

Correct Answer
verified

Which of the following is NOT a legal or ethical guideline governing collection calls?

Correct Answer
verified

Which of the following best describes a monthly billing system?

Correct Answer
verified

When collecting a payment from the patient,what is considered the best time?

Correct Answer
verified

Which of the following is NOT a service offered by collection agencies?

Correct Answer
verified

Collection calls to patients with overdue accounts are more likely to be answered during what time frame?

Correct Answer
verified

How can the medical assistant help prevent collection problems?

Correct Answer
verified

MATCHING Match the appropriate description with the federal regulation. -Federal Wage Garnishment Law

Correct Answer
verified

Which of the following must the collection of fees be directed to when a patient dies?

Correct Answer
verified

Which of the following is a recommended method used to figure the accounts receivable ratio?

Correct Answer
verified

Which of the following best describes accounts that occasionally go to an outside collection agency?

Correct Answer
verified

Which of the following best describes when collection letters are sent after no payment?

Correct Answer
verified
C

When can statements no longer be sent or any attempt be made to collect a delinquent account?

Correct Answer
verified

MATCHING Match the appropriate description with the federal regulation. -Fair Debt Collection Practices Act

Correct Answer
verified
A

Correct Answer
verified
D

Exam 20: Billing and Collections

Which of the following is used to gauge the effectiveness of the ambulatory care setting's billing practices?

Correct AnswerverifiedShow Answer

MATCHING Match the appropriate description with the federal regulation. -Truth in Lending Act

Correct AnswerverifiedShow Answer

Billing that occurs by dividing up all accounts alphabetically into groups and then sending them out at different times is known as what?

Correct AnswerverifiedShow Answer

Which of the following must collect the money from the patient if the medical office pursues payment through small claims court?

Correct AnswerverifiedShow Answer

What is known as a method of identifying how long an account has been overdue?

Correct AnswerverifiedShow Answer

Which of the following questions would NOT be helpful in developing a credit and collection policy?

Correct AnswerverifiedShow Answer

Which of the following is NOT a legal or ethical guideline governing collection calls?

Correct AnswerverifiedShow Answer

Which of the following best describes a monthly billing system?

Correct AnswerverifiedShow Answer

When collecting a payment from the patient,what is considered the best time?

Correct AnswerverifiedShow Answer

Which of the following is NOT a service offered by collection agencies?

Correct AnswerverifiedShow Answer

Collection calls to patients with overdue accounts are more likely to be answered during what time frame?

Correct AnswerverifiedShow Answer

How can the medical assistant help prevent collection problems?

Correct AnswerverifiedShow Answer

MATCHING Match the appropriate description with the federal regulation. -Federal Wage Garnishment Law

Correct AnswerverifiedShow Answer

Which of the following must the collection of fees be directed to when a patient dies?

Correct AnswerverifiedShow Answer

Which of the following is a recommended method used to figure the accounts receivable ratio?

Correct AnswerverifiedShow Answer

Which of the following best describes accounts that occasionally go to an outside collection agency?

Correct AnswerverifiedShow Answer

Which of the following best describes when collection letters are sent after no payment?

Correct AnswerverifiedC

When can statements no longer be sent or any attempt be made to collect a delinquent account?

Correct AnswerverifiedShow Answer

MATCHING Match the appropriate description with the federal regulation. -Fair Debt Collection Practices Act

Correct AnswerverifiedA

Correct AnswerverifiedD

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
C

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified
D