Question 1

Which of the following terms is NOT used to describe sustainability?

Accepted Answer

A)   Green operations
B)   Green manufacturing
C)   Green practices
D)   Green integrationE) A) and D)
F) B) and D)

Question 2

In order to increase value, an organization must do all of the following EXCEPT:

Accepted Answer

A)   increase perceived benefits while holding price or cost constant.
B)   increase perceived benefits while reducing price or cost.
C)   keep the proportion of price or cost to perceived benefits constant.
D)   decrease price or cost while holding perceived benefits constant.E) B) and D)
F) A) and D)

Question 3

Two alternatives are being considered for a customer's order whose anticipated volume is not yet known. If the firm produces in-house, the fixed cost is $340,000 and variable cost is $2.90 per unit. If the firm chooses to outsource, it will incur a fixed cost of $275,000 and variable cost of $3.50 per unit. Determine the break-even quantity and a decision rule of when to outsource.

Accepted Answer

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Question 4

Which one of the following statements regarding the Bookmaster case study is TRUE?

Accepted Answer

A)   Advantages of the bricks-and-mortar value chain include more customization, more product variety, and using more customer labor (self-service) .
B)   Operations play no role in the Internet-based value chain.
C)   The nature of the service encounter did not change between the bricks-and-mortar versus Internet-based value chain.
D)   The case is an example of where physical assets are replaced by information.E) All of the above
F) None of the above

Question 5

Outsourcing is the opposite of vertical integration.

Accepted Answer

A) True 
 B)False

Question 6

The decision to purchase a good or service or a customer benefit package is based on an assessment by a customer of the perceived benefits in relation to its price.

Accepted Answer

A) True 
 B)False

Question 7

Support processes are the ones that directly create and deliver goods and services.

Accepted Answer

A) True 
 B)False

Exam 2: Value Chains

Support processes are the ones that directly create and deliver goods and services.

Correct Answer
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Which of the following terms is NOT used to describe sustainability?

Correct Answer
verified

In order to increase value, an organization must do all of the following EXCEPT:

Correct Answer
verified

Which one of the following statements regarding the Bookmaster case study is TRUE?

Correct Answer
verified

Correct Answer
verified
(This problem requires the student to vi...
View Answer

The decision to purchase a good or service or a customer benefit package is based on an assessment by a customer of the perceived benefits in relation to its price.

Correct Answer
verified

Outsourcing is the opposite of vertical integration.

Correct Answer
verified

Exam 2: Value Chains

Support processes are the ones that directly create and deliver goods and services.

Correct AnswerverifiedShow Answer

Which of the following terms is NOT used to describe sustainability?

Correct AnswerverifiedShow Answer

In order to increase value, an organization must do all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Which one of the following statements regarding the Bookmaster case study is TRUE?

Correct AnswerverifiedShow Answer

Correct Answerverified(This problem requires the student to vi...View AnswerShow Answer

The decision to purchase a good or service or a customer benefit package is based on an assessment by a customer of the perceived benefits in relation to its price.

Correct AnswerverifiedShow Answer

Outsourcing is the opposite of vertical integration.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
(This problem requires the student to vi...
View Answer

Correct Answer
verified

Correct Answer
verified