A) shows that quality circles are invariably successful.
B) is among the most rigorous research in organizational behaviour.
C) shows that many have a positive impact on productivity.
D) occurs in almost every OD intervention.
E) suggests that OD works better for blue collar workers than managers.
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Short Answer
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Multiple Choice
A) an expert in diagnosing and changing organizations by applying behavioural science knowledge.
B) any strategy or tactic that provokes change in an organization.
C) a person who resists organizational change.
D) the first person in a work group to "unfreeze" and convince his or her colleagues to do the same.
E) an outside consultant hired to diagnose and correct problems in organizational structures.
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Multiple Choice
A) Team building
B) Grid OD
C) Survey feedback
D) Total Quality Management
E) Reengineering
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Essay
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