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Research into OD efforts


A) shows that quality circles are invariably successful.
B) is among the most rigorous research in organizational behaviour.
C) shows that many have a positive impact on productivity.
D) occurs in almost every OD intervention.
E) suggests that OD works better for blue collar workers than managers.

F) B) and D)
G) C) and E)

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Many managers know what to do,but have considerable trouble this knowledge in the form of action.

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A change agent is


A) an expert in diagnosing and changing organizations by applying behavioural science knowledge.
B) any strategy or tactic that provokes change in an organization.
C) a person who resists organizational change.
D) the first person in a work group to "unfreeze" and convince his or her colleagues to do the same.
E) an outside consultant hired to diagnose and correct problems in organizational structures.

F) B) and E)
G) B) and C)

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Which organizational development technique is mainly about achieving small gains over a long period of time?


A) Team building
B) Grid OD
C) Survey feedback
D) Total Quality Management
E) Reengineering

F) A) and B)
G) A) and C)

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Discuss four specific factors that organizations can change.What factor is most important for change and why?

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The text describes the following factors...

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